This article has content that is best suited for those with the following roles in the system:

  • ENROLLMENT COORDINATOR
  • PARTNER COORDINATOR
  • REGISTRAR
  • TEACHER
  • VIRTUAL LAB MONITOR
  • STUDENT MONITOR
  • OBSERVER ROLE
  • PARENT/GUARDIAN
  • STUDENT


You must turn off your pop up blocker for Maestro and Brainhoney.


Google Chrome


By default, Google Chrome blocks pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will show a pop-up blocker icon  chrome pop-up blocked chrome pop-up blocked. You can also decide to allow pop-ups. 

If you still get pop-ups after turning them off, then you could have malware. Learn how to get rid of malware.


More Information at: https://support.google.com/chrome/answer/95472?hl=en 


Internet Explorer - 


Pop-up Blocker limits or blocks pop-ups on sites that you visit. You can choose the level of blocking you prefer, turn on or off notifications when pop-ups are blocked, or create a list of sites that you don't want to block pop-ups on. Pop-up Blocker settings only apply to Internet Explorer for the desktop.

  1. Open the desktop, and then tap or click the Internet Explorer icon on the taskbar.

  2. Tap or click the Tools button Tools, and then tap or click Internet options.
  3. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then tap or click OK.


More Information at: http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#


Mac - Safari


Windows users select the settings gear, then choose “Preferences“. Mac users click “Safari” > “Preferences“.

Click on “Security” at the top of the window.

Check the box “Block pop-up windows” to enable this feature. Uncheck it to disable it.

When the option is checked, pop-ups are blocked.


Video Step by Step: https://www.youtube.com/watch?v=oPOfG4IzIZY

More Information at: http://www.technipages.com/safari-enabledisable-pop-up-blocker



Mozilla Firefox -


To access the pop-up blocker settings:

Click the menu button New Fx Menu and choose Options.

Select the Content panel.


In the content panel: 

Block pop-up windows: Uncheck this to disable the pop-up blocker altogether.


More Information at:  https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-up-blocker-settings